Reduce your overall Maintenance cost without reducing your service. State of the art facilities and 24x7 helpdesk with OEM trained techincians.

Putting The Integrity Back Into The Network.

Customers are why we have been successfull from the day we opened our doors, we strive to never forget who built our company.

Maintenance Programs Built to Fit Your Needs.

Help desk support 7/24.
On-site hours of coverage 7/24 by 365. Standard response within 4-hours. (2-hour response also available, subject to pricing uplift.)
An ECO Systems field engineer will report on-site and replace all necessary parts to resolve the service issue and restore the system to its original condition.
Provide access to service call tracking system. (Open/View all service events)
Custom reporting. (SLA compliance/Component Failures/Trends, etc.)
Documented call flow and escalation path to meet any customer’s unique SLA requirements.
Dedicated Support engineer.

Help desk support 7/24.
On-site hours of coverage 5/24 Monday – Friday.
Standard 4-hour On-site response. (2-hour response also available, subject to pricing uplift.)
An ECO Systems field engineer will report on-site and replace all necessary parts to resolve the service issue and restore the system to its original condition.
Provide access to service call tracking system. (Open/View all service events)
Customer reporting. (SLA compliance/Component Failures/Trends, etc.)
Documented call flow and escalation path to meet any customer’s unique SLA requirements.
Dedicated support engineer.

Help desk support 7/24.
ECO Systems will respond via telephone to diagnose the equipment failure and dispatch a local engineer to report onsite and replace the failed components.
On-site support 8:00 AM to 5:00 PM local time, Monday - Friday excluding normal business Holiday’s.
Standard 4-hour on-site response. (2-hour response also available, subject to pricing uplift.)
An ECO Systems field engineer will report on-site and replace all necessary parts; resolve service issues and restore the system to its original condition.
Calls received after 4:00 pm may not receive same day on-site response due to the time requirements necessary to prepare equipment and dispatch a local field engineer.
Documented call flow and escalation path to meet any customer’s unique SLA requirements.

Help desk support from 7/24 Monday - Friday, excluding normal business holidays
ECO Systems will respond via telephone to diagnose the equipment failure and deploy the necessary replacement components.
ECO will provide the replacement parts Next business day. Excluding normal business holidays. Calls received on Friday will be set up for Monday delivery.
All RMA paperwork and return shipping information will accompany the replacement components.